Exchanges & Returns

Exchange, Return & Cancellation Policy

Mattresses:
100 Night – Love Your Bed Guarantee™ -  In-Store Purchases Only
100 Night – Low Price Guarantee™ - Good up to 100 days after purchase!

Pillows and Linens:
Due to the personal nature, all pillows, linen and mattress protectors cannot be exchanged or returned.  We do this to ensure that all products are delivered brand new.

Love Your Bed Guarantee

  • Exchanges are eligible for In-Store purchases only.
  • Customer must sleep on their new mattress for at least 30 days before an exchange can be processed
  • One comfort exchange offered per purchase.
  • Sleep City highly recommends that Montana customers take advantage of our Red Carpet Delivery Service to deliver your new mattress and pick up the exchange. This will ensure that your exchanged mattress remains in a sanitary and stain-free condition, which is required for return. This service is available to Montana customers only.
  • All factory tags and labels must be kept intact for exchanges.
  • Mattress must remain free of bodily fluids, stains, rips, tears and noxious odors such as cigarette smoke. To protect your bed and your 100 Night Love Your Bed Guarantee, we recommend purchasing our mattress protector that is guaranteed to protect against staining for 10 years.
  • Mattress must be supported by a matching or factory approved foundation and frame.
  • An exchange fee of $99 will be assessed to all comfort exchanges within select areas of Montana. This fee includes delivery or pick up services, handling and repackaging.
  • Exclusions include pillows, sheets, mattress protectors and all clearance products; such as floor models, discontinued, damaged or closeout items. These items are sold “as is”.
  • Adjustable bases are non-returnable.
  • To process an exchange, please call the store where the purchase was made.

(All Online Sales & Deliveries Outside of Montana)

  • All online sales and deliveries outside of local MT delivery range cannot be exchanged.
  • If an item arrives damaged during shipment, please note the damage on the delivery receipt and call us immediately at 1-877-246-7533 so that we can make arrangements for a return/replacement (at no cost to you).

Return Policy

  • Any delivered mattress purchase is not eligible for return. In-Store mattress purchases can be exchanged within 100 nights. (See Love Your bed Guarantee)
  • Due to the personal nature, all pillows, linen and mattress protectors cannot be returned or exchanged.
  • 100 – Day Price Guarantee applies to all orders. view our guarantee
  • If an item arrives damaged during shipment, please note the damage on the delivery receipt and call us immediately at 1-877-246-7533 so that we can make arrangements for a return/replacement (at no cost to you).

Order Cancellations

  • Any purchase cancelled prior to delivery will receive an 80% refund.
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